Shipping Information
Shipping Information
At Liolov.com, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.
We are pleased to offer FREE shipping on all orders.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it has been placed.
An order is considered dispatched once it has been handed over to the shipping carrier and has begun its journey to your delivery address.
During particularly busy periods, promotional events, or holidays, processing times may occasionally take longer. In exceptional circumstances, processing may take up to 7 business days.
Please note that processing times are separate from the estimated shipping times shown below.
Estimated Shipping Times
The estimated shipping time begins after your order has been processed and dispatched.
Estimated delivery times vary depending on the destination:
🇺🇸 United States: 7–15 business days
🇪🇺 Europe: 7–15 business days
🇨🇦 Canada: 7–15 business days
🇦🇺 Australia: 10–20 business days
Please note that these are estimated delivery timeframes and not guaranteed delivery dates.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including customs processing, courier delays, severe weather, transportation disruptions, public holidays, or periods of unusually high shipping demand.
International orders may also experience additional customs processing, which can extend the estimated delivery timeframe.
Tracking Your Order
Where tracking is available, you will receive tracking information once your order has been dispatched.
Please allow some time for the shipping carrier to update the tracking information after your parcel has entered their network.
Tracking updates may occasionally be delayed even while your package is continuing to move through the delivery network.
If you have concerns about your order or tracking information, please contact us at:
Order Changes & Shipping Details
Customers are responsible for providing complete and accurate shipping information when placing an order.
Incorrect or incomplete information may result in processing or delivery delays.
If our system or fulfilment team identifies a potential issue with your delivery address, we may contact you by email to confirm or correct your shipping details before dispatching your order.
If we are unable to obtain the information necessary to fulfil your order, we may need to cancel it and issue an appropriate refund.
If you notice an error in your shipping details after placing your order, please contact us as soon as possible at:
We recommend contacting us within 24 hours of placing your order.
We will make every reasonable effort to update your information before the order is processed. However, once an order has entered fulfilment or has been dispatched, we cannot guarantee that the shipping address can be changed.
Delayed Delivery
At Liolov.com, we understand how important it is to receive your order within the expected timeframe, and we work to process and dispatch orders as efficiently as possible.
Occasionally, delivery delays may occur due to circumstances outside our reasonable control. These can include:
- Courier or postal service disruptions
- Severe weather conditions
- Customs processing
- Transportation delays
- Public holidays and peak shopping periods
- Address verification issues
- Unexpected fulfilment or product availability issues
If we become aware of a significant issue affecting your order, we will make reasonable efforts to keep you informed.
While we cannot guarantee an exact delivery date where circumstances are outside our control, we will always do our best to assist you and help resolve any delivery issues.
If your order appears to be significantly delayed, please contact us at support@liolov.com.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country and its local regulations.
Any applicable charges and responsibilities will be handled in accordance with the laws and requirements of the destination country and the information provided to you during the purchasing process.
Customs processing may occasionally cause additional delivery delays that are outside our reasonable control.
Lost Packages
If you believe your package has been lost in transit, please contact us at:
Please include your order number and relevant delivery information so that we can investigate the shipment.
Where appropriate, we may contact the shipping carrier to request additional information or open an investigation.
If a package is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable consumer law and our store policies.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking:
- Around your property and any designated safe places
- With other members of your household
- With neighbours who may have accepted the parcel
- With the local delivery carrier
If you are still unable to locate your package, please contact us at support@liolov.com and we will assist you with the next steps.
Depending on the circumstances, the courier may need to conduct a delivery investigation.
Incorrect or Incomplete Address
Please carefully check your delivery information before completing your purchase.
If a package cannot be delivered because an incorrect or incomplete address was provided at checkout, additional shipping or redelivery charges may apply where legally permitted.
If the package is returned to us, please contact our customer support team so we can discuss the available options.
This does not affect your statutory consumer rights.
Shipping Policy Changes
Liolov.com reserves the right to update or modify this Shipping Policy when necessary, including to reflect changes to our shipping services, fulfilment processes, delivery destinations, or applicable requirements.
The latest version of this Shipping Policy will always be available on our website.
We recommend reviewing this page before placing an order to ensure that you are familiar with the most current shipping information.
Any changes to this policy will not affect statutory rights that apply to orders already placed.
Contact Us
If you have any questions about shipping, tracking, delivery times, or an existing order, please contact our customer support team:
Liolov.com
Email: support@liolov.com
We will be happy to assist you.