7-Color LED Neck Mask

Give your neck the same attention as your face. The 7-Color LED Neck Mask combines targeted LED light technology with a comfortable, easy-to-use design to support smoother, firmer and more radiant-looking skin from home.

Key Benefits

• 7-Color LED Light Therapy – Multiple light settings let you customise your skincare routine.
• Smoother-Looking Neck – Helps improve the appearance of fine lines and visible signs of ageing with consistent use.
• Firmer, Youthful Appearance – Red LED light supports a firmer and more revitalised-looking neck and décolletage.
• Brighter-Looking Skin – Designed to support a more even, fresh and radiant-looking complexion.
• High-Density LED Coverage – Features 52 × 3 LED beads for consistent light distribution across the neck area.
• Rechargeable & Cordless – Approximately 2–3 hours of use with around 2 hours required for a full charge.
• Easy At-Home Skincare – Lightweight and convenient for incorporating LED care into your regular beauty routine.

Product Specifications

Product Name: 7-Color LED Neck Mask
Technology: LED Photon Light Therapy
Light Modes: 7 Colors
LED Configuration: 52 × 3 LED lamp beads
Battery Life: Approx. 2–3 hours
Charging Time: Approx. 2 hours
Material: Durable plastic
Power: Below 50V
Use: At-home neck and décolletage skincare
Package Quantity: 1 LED Neck Mask

Shipping Information

At Liolov.com, we are committed to providing a smooth and reliable shopping experience from the moment you place your order until it arrives at your door.

We are pleased to offer FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it has been placed.

An order is considered dispatched once it has been handed over to the shipping carrier and has begun its journey to your delivery address.

During particularly busy periods, promotional events, or holidays, processing times may occasionally take longer. In exceptional circumstances, processing may take up to 7 business days.

Please note that processing times are separate from the estimated shipping times shown below.

Estimated Shipping Times

The estimated shipping time begins after your order has been processed and dispatched.

Estimated delivery times vary depending on the destination:

🇺🇸 United States: 7–15 business days

🇪🇺 Europe: 7–15 business days

🇨🇦 Canada: 7–15 business days

🇦🇺 Australia: 10–20 business days

Please note that these are estimated delivery timeframes and not guaranteed delivery dates.

Delivery times may occasionally be affected by circumstances outside our reasonable control, including customs processing, courier delays, severe weather, transportation disruptions, public holidays, or periods of unusually high shipping demand.

International orders may also experience additional customs processing, which can extend the estimated delivery timeframe.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for the shipping carrier to update the tracking information after your parcel has entered their network.

Tracking updates may occasionally be delayed even while your package is continuing to move through the delivery network.

If you have concerns about your order or tracking information, please contact us at:

support@liolov.com

Order Changes & Shipping Details

Customers are responsible for providing complete and accurate shipping information when placing an order.

Incorrect or incomplete information may result in processing or delivery delays.

If our system or fulfilment team identifies a potential issue with your delivery address, we may contact you by email to confirm or correct your shipping details before dispatching your order.

If we are unable to obtain the information necessary to fulfil your order, we may need to cancel it and issue an appropriate refund.

If you notice an error in your shipping details after placing your order, please contact us as soon as possible at:

support@liolov.com

We recommend contacting us within 24 hours of placing your order.

We will make every reasonable effort to update your information before the order is processed. However, once an order has entered fulfilment or has been dispatched, we cannot guarantee that the shipping address can be changed.

Delayed Delivery

At Liolov.com, we understand how important it is to receive your order within the expected timeframe, and we work to process and dispatch orders as efficiently as possible.

Occasionally, delivery delays may occur due to circumstances outside our reasonable control. These can include:

• Courier or postal service disruptions
• Severe weather conditions
• Customs processing
• Transportation delays
• Public holidays and peak shopping periods
• Address verification issues
• Unexpected fulfilment or product availability issues

If we become aware of a significant issue affecting your order, we will make reasonable efforts to keep you informed.

While we cannot guarantee an exact delivery date where circumstances are outside our control, we will always do our best to assist you and help resolve any delivery issues.

If your order appears to be significantly delayed, please contact us at support@liolov.com.

Customs, Duties & Taxes

International orders may be subject to customs procedures, import duties, taxes, or other charges depending on the destination country and its local regulations.

Any applicable charges and responsibilities will be handled in accordance with the laws and requirements of the destination country and the information provided to you during the purchasing process.

Customs processing may occasionally cause additional delivery delays that are outside our reasonable control.

Lost Packages

If you believe your package has been lost in transit, please contact us at:

support@liolov.com

Please include your order number and relevant delivery information so that we can investigate the shipment.

Where appropriate, we may contact the shipping carrier to request additional information or open an investigation.

If a package is confirmed as lost, we will work with you to provide an appropriate resolution in accordance with applicable consumer law and our store policies.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking:

• Around your property and any designated safe places
• With other members of your household
• With neighbours who may have accepted the parcel
• With the local delivery carrier

If you are still unable to locate your package, please contact us at support@liolov.com and we will assist you with the next steps.

Depending on the circumstances, the courier may need to conduct a delivery investigation.

Incorrect or Incomplete Address

Please carefully check your delivery information before completing your purchase.

If a package cannot be delivered because an incorrect or incomplete address was provided at checkout, additional shipping or redelivery charges may apply where legally permitted.

If the package is returned to us, please contact our customer support team so we can discuss the available options.

This does not affect your statutory consumer rights.

Shipping Policy Changes

Liolov.com reserves the right to update or modify this Shipping Policy when necessary, including to reflect changes to our shipping services, fulfilment processes, delivery destinations, or applicable requirements.

The latest version of this Shipping Policy will always be available on our website.

We recommend reviewing this page before placing an order to ensure that you are familiar with the most current shipping information.

Any changes to this policy will not affect statutory rights that apply to orders already placed.

Contact Us

If you have any questions about shipping, tracking, delivery times, or an existing order, please contact our customer support team:

Liolov.com

Email: support@liolov.com

We will be happy to assist you.

Return & Refund Policy

At Liolov.com, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review the policy below to understand your cancellation, return, and refund options.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer law.

14-Day Right to Cancel

If you are a consumer in the United Kingdom, you generally have the right to cancel an eligible online purchase within 14 days of receiving your order, without having to provide a reason.

To exercise your right to cancel, please contact us within 14 days of receiving your order at:

support@liolov.com

Please include your order number, name, and email address used to place the order.

After notifying us of your cancellation, you must return the eligible item(s) in accordance with the return instructions provided by our customer support team.

Unless the item is faulty, damaged, incorrect, or otherwise required by applicable law, you will normally be responsible for the cost of returning the item.

Certain products may be excluded from the statutory right to cancel where permitted by law, including certain personalised, made-to-order, sealed hygiene-related, or other exempt products.

Order Cancellations

If you wish to change or cancel an order before it has been dispatched, please contact us as soon as possible at support@liolov.com.

We recommend contacting us within 24 hours of placing your order. While we will make every reasonable effort to accommodate your request, we cannot guarantee that an order can be changed or cancelled once it has entered processing or fulfilment.

This does not affect any statutory cancellation rights you may have after receiving your order.

60-Day Money Back Guarantee

In addition to your statutory rights, Liolov.com offers a 60-Day Money Back Guarantee on eligible products.

Where appropriate, we recommend trying your product for at least 14 days to give yourself enough time to experience it properly.

If you are still not satisfied, you may request a return under our Money Back Guarantee within 60 days of receiving your order.

To initiate a return, contact us through our Contact Us page or email:

support@liolov.com

Please provide your order number or the name and email address used when placing your order.

Do not return an item before contacting us. Our customer support team will provide the appropriate return instructions and return address.

Unless otherwise required by applicable law, customers returning an item because of a change of mind under our additional 60-Day Money Back Guarantee are responsible for the return shipping costs.

Original or additional shipping charges may be non-refundable under our voluntary 60-Day Money Back Guarantee. This does not affect any shipping refund you are legally entitled to when exercising your statutory cancellation rights.

Return Conditions

To help us process your return, please ensure that returned products are appropriately packaged and returned in accordance with the instructions provided by our customer support team.

Products should not be unnecessarily damaged, altered, or misused while in your possession.

Where permitted by applicable law, we may reduce a refund if the value of an item has been diminished because it has been handled beyond what would reasonably be necessary to inspect its nature, characteristics, and functionality.

Your statutory rights regarding faulty or misdescribed goods are not affected.

Refunds

Once your return has been received and reviewed, we will notify you regarding your refund.

Approved refunds will be issued to the original payment method.

We aim to process eligible refunds promptly and within the timeframes required by applicable consumer law. Once a refund has been issued, your bank, card provider, or payment service may require additional time for the funds to appear in your account.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at:

support@liolov.com

Where possible, please contact us within 72 hours of delivery so that we can investigate the issue promptly.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or other reasonable evidence showing the damage, fault, or incorrect item

We will review your request and provide an appropriate solution, which may include a replacement, refund, or other remedy depending on the circumstances and your applicable legal rights.

Damage to external shipping packaging, such as a dented box, does not necessarily mean the product itself is damaged.

We do not cover damage caused by misuse, accidental damage after delivery, improper care, or normal wear and tear.

The request to contact us within 72 hours is intended to help us investigate delivery-related damage quickly and does not limit any statutory rights you may have regarding faulty goods.

Shipping & Delivery

We aim to process and deliver orders within the estimated timeframes provided on our website.

Occasionally, delivery delays may occur due to circumstances outside our reasonable control, including courier disruptions, customs processing, severe weather, transportation delays, or other unforeseen events.

If your order is delayed or you experience a delivery problem, please contact us at support@liolov.com and we will assist you where reasonably possible.

Nothing in this section limits any rights you may have under applicable consumer law regarding late, lost, or undelivered orders.

Lost or Stolen Packages

If tracking indicates a delivery issue or you have not received your package, please contact us at support@liolov.com.

We may ask you to confirm your delivery details and, where appropriate, check with household members, neighbours, the courier, or the designated safe place.

We will review the circumstances and assist with the appropriate next steps.

We will not exclude responsibility where applicable consumer law makes Liolov.com responsible for ensuring that the goods are delivered to you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible at:

support@liolov.com

We recommend notifying us within 24 hours of placing your order.

If your order has not yet been processed or dispatched, we will make reasonable efforts to update the address. Once an order has been dispatched, however, we may not be able to change its destination.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or redelivery costs may apply where legally permitted.

Return Shipping

If you are returning an item because you have changed your mind, you will normally be responsible for the cost of returning the product, provided this has been communicated to you and is permitted under applicable law.

If an item is faulty, damaged, incorrect, or not as described, please contact us before returning it. Where required by applicable consumer law, Liolov.com will cover reasonable return costs or provide another appropriate return method.

We strongly recommend retaining proof of postage until your return has been processed.

Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes to our business, services, or applicable requirements.

The latest version will always be published on Liolov.com.

Changes to this policy will not remove statutory rights that apply to purchases already made.

Contact Us

If you have any questions about cancellations, returns, refunds, damaged products, or your order, please contact our customer support team:

Liolov.com

Email: support@liolov.com

We will be happy to assist you with your request.

Please use this product strictly according to the instructions. Do not operate the device in any way not specified in the manual, as this may cause equipment failure or accidents.

Do not use this product to treat any conditions other than those for which it is intended.

Pregnant women and children under 12 years of age should not use this product.

We recommend using the mask 3–5 times per week. If your skin tolerates continuous use without adverse reactions, it may be used daily. Do not exceed 30 minutes per session.

Do not use this product if you have a photosensitivity disorder, as it may trigger a severe skin reaction.

Do not use on the same day as skincare products containing photosensitive ingredients.

During use, protect your eyes by wearing the eye shield correctly. It is recommended to keep your eyes closed while using the product. If you have a hereditary eye condition, consult an appropriate healthcare professional before use.

The product is set to automatically switch off after 15 minutes by default.

This product is not waterproof. Do not immerse it in water or rinse it under running water. If you suspect that water has entered the device, stop using it.

Keep the product out of reach of infants and children.

Do not use the product if the device or any of its components are damaged.

Do not disassemble, modify, or attempt to repair the product yourself.